------------------ REFUND / CHANGES / TRANSFER / CANCELLATION POLICY --------------
REFUNDS: Refunds will only be issued in the event the race is cancelled. If the race is cancelled more than 30 days before the race, all entrants will receive a full refund of their entry fee. Refunds for events cancelled fewer than 30 days before the race may be less than the full entry fee paid, or may include an entry credit as part of the refund. Transfers of entry to another MAD Racing event or another athlete will be allowed as listed below. Online processing fees cannot be refunded.
TRANSFER ENTRY TO ANOTHER EVENT: You may request a cancellation of your entry and receive a redemption code for 75 percent your entry fee. You may use this redemption code toward your entry into another MAD Racing event. Your cancellation request must come no later than 30 days before the event, or before the event sells out, whichever comes first. You will have one year from the race date to redeem your credit. Online processing fees, charitable donations, USAT fees, or other items paid for during the registration process will be forfeited. Online processing fees may apply to the balance due with the transfer. If you request within 30 days, no refunds are guaranteed regardless of reason, including injury, family emergencies, etc.
SERIES ENTRIES: If you have entered a series, you may not transfer individual series events to another athlete. Please contact us with questions regarding transfers of a portion of your series entry.
TRANSFER ENTRY TO ANOTHER ATHLETE / CHANGE CATEGORIES: You may transfer your entry to another athlete or change your category until 10 days before the event for a $20 fee. No transfers between athletes will be allowed in the final 9 days before the event. All transfers of online entries must be processed online before the transfer deadline. Items the original entrant may have paid for, such as USAT fees, donations, etc. will not be transferred. Depending on the date of the transfer, option to select a new shirt size may not be available. Your confirmation number will allow you to log in and process your transfer. No account with the registration site is required. Online processing fees may apply to the balance due with the transfer.
IF YOU REGISTERED FOR THIS EVENT BY MAIL, please email firstname.lastname@example.org
to request a transfer of your entry. All deadlines and conditions listed above will apply.
UNAUTHORIZED TRANSFER OF YOUR ENTRY FEE will result in disqualification/removal from the event, and restrictions for all parties involved from participating in future MAD Racing and USAT sanctioned events.
EVENT MODIFICATIONS: We reserve the right to alter or shorten the course for safety reasons including weather or other unforeseen circumstances. No refunds will be issued for alterations of the planned route, including the cancellation of a portion of the event (for example, cancellation of the swim in the event of lightning), or if the race is halted mid-race by weather or other circumstances.
CANCELLATION POLICY: If an event is cancelled more than 30 days prior to the scheduled date, a full refund of the registration fee (excluding processing fees) will be given to each entrant. If an event is canceled fewer than 30 days prior to the event, the refund amount may be less than the registration fee paid, or may be a partial credit for a future event, as determined by the race organizer. If an event is postponed, all entries will be transferred to the new date.